1. How to change the account password?
Go to My > Profile, then select Change Password to update your account password.
2. How to modify account security settings?
Go to My > Profile, then select Security Management to modify your account security settings.
3. What to do if the password is forgotten?
If a shared account password is forgotten, follow these steps to reset it:
Recover password on the login page:
Open the login page and click Forgot Password.
Enter your account information and correctly answer any security question.
After verification, you can reset the password.
Reset password via administrator:
The administrator can go to My > Device Management > Manage Shared Accounts.
Find the account to reset, click the ellipsis icon, and select Reset Password.
The administrator must enter their own password for verification to reset the shared account password.
4. What to do if the account is forgotten?
For Administrator Accounts:
If the administrator account is forgotten, it cannot be directly recovered. The only solution is to reset the device to factory settings and re-activate the administrator account. Proceed with caution, as factory reset will erase all data and settings.
For Shared Accounts:
If a shared account is forgotten, the administrator can retrieve the account information by following these steps:
Go to My > Device Management > Manage Shared Accounts.
In the shared account list, locate and view the details of all shared accounts.
If needed, the administrator can assist the shared user with account management or password reset.
5. How to activate the admin account?
If you are using the NAS device for the first time, follow these steps to register:
Connect the device to a power source and press the power button to turn it on.
Use a network cable to connect the NAS to a router, and ensure your phone is connected to the same local network via Wi-Fi.
Click Register New Device, agree to the terms of service, and start searching for devices.
Select the NAS device you want to connect to. (If multiple NAS devices are available, check the SN number at the bottom of the NAS device and select the corresponding device.)
Register an account. Enter your account and password, then set up security questions (used to recover the password). Once completed, the administrator account will be successfully registered.
6. How to switch account login?
Go to My, click Logout, and then use Local Login to log in with a new account.